Introduction
At Benjamin Franklin Plumbing of Oklahoma City (“we”, “us”, or “our”), your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or utilize our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect personal information you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Address
- Service details and preferences
This information is collected when you:
- Submit a contact form
- Request service appointments
- Sign up for text message communications
- Contact us by phone, email, or other means
How We Use Your Information
We use your information to:
- Schedule appointments and deliver Plumbing services
- Send service-related communications, including:
- Appointment confirmations
- Dispatch notifications
- Service updates
- Special offers
- Customer satisfaction surveys
- Respond to inquiries and provide customer support
- Improve our services and website experience
Text Messaging Communications
If you opt in to receive SMS/text messages from Benjamin Franklin Plumbing of Oklahoma City, you agree to receive messages regarding “marketing” or “promotional” messages, appointments, service updates, special offers, and feedback requests.
Message frequency may vary.
Message and data rates may apply.
- Text HELP to 405-336-1776 for assistance.
- Text STOP to 405-336-1776 to unsubscribe from further messages.
Once you opt out, no further messages will be sent unless you opt back in.
Consent to receive text messages is not a condition of any purchase.
Data Sharing Assurance
We explicitly affirm:
- We do not sell, rent, or share your personal information, including your phone number, with third parties for their marketing purposes.
- We only share data with trusted vendors and service providers necessary for business operations (such as SMS delivery platforms, appointment scheduling systems, etc.).
Your privacy and trust are important to us, and we ensure all data handling is compliant with applicable laws.
Data Protection
We implement appropriate technical and organizational measures to safeguard your personal information.
Access is restricted to only authorized personnel who need the data to perform their job functions.
Opt-Out Instructions
You have the right to opt out of receiving text communications at any time.
You may opt out by:
- Replying STOP to any SMS message you receive from 405-336-1776.
- Contacting us at info@benfranklinok.com
- Calling us directly at 405-336-1776.
Once you opt out, no further messages will be sent to your phone number unless you provide renewed consent.
Your Rights
You can request to:
- Access your personal information
- Correct or update your information
- Request deletion of your information
- Withdraw your consent at any time
To exercise these rights, please contact us at info@benfranklinok.com or call 405-336-1776.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience.
You can modify your browser settings to manage cookies according to your preferences.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
